Customer Support Specialist
Company: Mid-Atlantic Finance Company
Location: Pinellas Park
Posted on: April 3, 2026
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Job Description:
Customer Support Job Summary The customer support representative
will be responsible for inbound and outbound calls, providing
product information, and helping customers by being informative,
empathetic, and eager to solve a customer's issue quickly. Able to
listen, learn, and resolve any customer inquiry that crosses your
desk. Customer Support Duties and Responsibilities Able to think
fast, find answers, and respond quickly to customer issues, all
with a polite, empathic, and professional voice and manner Able to
up-sell and cross-sell Able to generate sales leads from calls
Answer and manage incoming calls, emails, chats, and/or interactive
voice response systems Ability to memorize, recall, or research
answers quickly Excellent customer care and focus; ability to
assess customers' needs and provide the correct answer, path,
troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and
policies Strive to meet and go above personal and team targets,
goals, and quotas Aim for customer resolution and return Record,
organize and file customer interactions and profile/account changes
Able to address returns, refunds, and shipping tracking numbers
Customer Support Requirements and Qualifications High school degree
or equivalent Previous experience in customer support, client
services, sales, or a related field Excellent at communicating over
the phone and handling phone systems Basic computer skills and
experience with tracking and recording call information, filing
documents or updating customer profiles/accounts Able to
concentrate on multiple problems at once Excellent time management
and prioritization skills Ability to answer the phone, listen
actively, relay information, and type basic information
simultaneously Customer-focused for positive customer experience
and resolution. If this sounds like you, please apply with your
resume. Benefits Weekly Pay, Fridays Medical, Dental Vision, and
other insurances 401k with employer match Paid Time Off Good
worklife balance, no weekend CallPass conducts preemployment
screens upon offer of employment.
Keywords: Mid-Atlantic Finance Company, Bradenton , Customer Support Specialist, Customer Service & Call Center , Pinellas Park, Florida
