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Sr Usability Engineer

Company: CTI Education Group
Location: Bradenton
Posted on: April 3, 2021

Job Description:

Job Description - Sr Usability Engineer (2001147) Job Description Sr Usability Engineer 2001147 Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.
We are looking for an experienced Senior Usability Engineer to join TriNet, a leading Professional Employee Organization (PEO). You should have experience conducting both qualitative and quantitative usability evaluations in a software and service product setting, and have excellent analytical, collaboration, and observational research skills. Core responsibilities include partnering with teams across the company to identify business needs and open questions, advocating for research when needed, independently identifying opportunities to improve the user experience and better serve business needs, and leading qualitative and quantitative research efforts from beginning to end. Specific experience in conducting ethnographic studies, crafting clear personas, and presenting the results in a compelling manner is highly preferred. Our end-users are generally non-technical in nature, and as a result, any experience working with these types of everyday users is something we will be looking for, both from an experience and personality fit perspective.

--- Work closely with all relevant stakeholders, customers, and partners to drive, identify, craft and iterate upon relevant personas, and evaluate them appropriately with end-users as needed
--- Craft detailed personas that represent the full complement of users across both product and service domains
--- Conduct site visits and other ethnographic research and studies as needed to support any of these efforts
--- Provide human factors engineering and user research support to the application development team
--- Develop usability test plans and materials
--- Plan and conduct usability evaluations, focus groups, customer research, competitive analysis and survey research for software products
--- Produce specifications describing user characteristics, user needs, and user requirements for product development
--- Develop strategic usability plans for product areas by collaborating closely with numerous stakeholders, including the Head of User Experience
--- Conduct remote usability evaluations using the latest and readily available technologies
--- Operate video recording and data logging equipment as part of usability evaluations
--- Employ user research methodologies to identify user requirements
--- Plan and conduct contextual research, analyze data, interpret results, and present research findings to product development teams
--- Quickly learn and grasp new business areas within our evolving point-of-sale finance solution

Collaboration/Communication Skills:

--- Able to be diplomatic when working with both internal stakeholders, partners and other end-customers
--- Capable of skillfully giving and taking feedback
--- Capable of producing clear and precise documentation
--- Able to formulate clear and understandable reports and present/communicate findings to internal management/leadership teams

Business Context:

--- Prior experience or background in the PEO or space is not required
--- Candidates should demonstrate an ability to quickly get up to speed on the point-of-sale financing market and other areas of the business as we grow rapidly in existing and new markets

--- M. Sc or PhD in HCI, Engineering Psychology, Industrial Engineering (Human Factors), CS or Design is preferred.

--- Possess at least 3-5 years professional experience in the enterprise or other complex software space, as a usability engineer or user researcher with quantitative skills
--- Possess advanced knowledge of experimental design
--- Possess advanced knowledge of data analysis tools and techniques
--- Demonstrate knowledge of at least 5 empirical and analytical usability engineering and/or analytical ethnography techniques
--- Demonstrate a working knowledge and practical application of observational field study techniques, data analysis and synthesis, and experimental design
--- Demonstrate a working knowledge and practical application of all core topics of human factors engineering professions and/or human computer interaction
--- Demonstrate a working knowledge and practical application of laboratory and field study techniques for human subjects, experimental design, and statistics
--- Possess a working knowledge of the User Centered Design (UCD) process
--- Experience using sound "guerilla-style" usability methods is highly preferred
--- Possess basic business knowledge of product line and immediate competition

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)
--- Minimal travel required
--- Work in clean, pleasant, and comfortable office setting
--- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.
Primary Location : USA-California-Dublin Other Locations

Keywords: CTI Education Group, Bradenton , Sr Usability Engineer, Engineering , Bradenton, Florida

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