Field Installation Technician
Company: Great Windows
Location: Bradenton
Posted on: April 24, 2024
Job Description:
Hunter Douglas is the world's leading manufacturer of window
coverings and a major manufacturer of architectural products. We
are a brand that you know and trust. With more than 100 years of
innovation, we've defined our industry with proprietary products
that deliver revolutionary style and functionality and can be found
in millions of homes and commercial buildings globally.
As a member of the Hunter Douglas family of brands, Great Windows
Services is the premier installation company of custom-made blinds,
shades, draperies and shutters, servicing the greater
Baltimore-Washington, D.C. area, Delaware, Pittsburgh, Pennsylvania
and the Florida market. We are the exclusive installation partner
for 3 Day Blinds and proudly work with their clients in these areas
to complete their window covering projects with exceptional
installation services. 3 Day Blinds has been in business for over
40 years and they delight in transforming client homes and
workplaces with custom-made window coverings. We do it together and
operate as "One Team" to exceed client expectations. At Great
Windows Services, our unique service approach differentiates us in
the industry by offering our clients a personalized "white glove"
experience. In the end, we are not satisfied unless the client is
thrilled! We strive to create a culture of learning and
opportunity, and most importantly, an environment where you can
feel passionate and connected to your work every day.
We are searching for candidates that are driven, intelligent,
creative, and entrepreneurial. By offering challenging and
accelerated opportunities for growth, powered by a shared hunger
for success, we create a space for your career to thrive. In return
for your expertise, we are committed to providing competitive and
robust total compensation and benefit packages to ensure you feel
valued. Our dream is to become the fastest growing, most loved,
window covering company in the world. What's yours?
Position Overview
The Installation Technician performs a variety of duties, including
installation of custom window shades, blinds, shutters and wood
cornices as well as perform technical measures of client windows
and related applications to ensure proper fit of the window
coverings. Recipient of technical and application training to
ensure efficient use of company assets and compliance with First
Time Right (completion rate), and customer satisfaction goals and
objectives. Maintains a fully integrated mindset in all
interactions by working with local Sales team and Great Windows
Services (GWS) support personnel to ensure an outstanding client
experience end-to-end. Provides technical recommendations for the
Production team to improve the operation, application and
functionality of window covering products, as well as feedback on
packaging of products to minimize shipping damage and reduce
material waste. Acts as a "beta test" participant with the launch
of new processes, systems, products, lift systems and related
product features. Participates in cross-functional round table
discussions to improve operational support from the warehouse and
fleet/facility management teams.
What you'll do
Installation/Service Support & Measuring
- Run the assigned jobs on behalf of the company and our clients.
Each Installation Technician will be assigned multiple jobs per
day, each with an arrival time expectation to the client's
home.
- Install all product types (shutters, shades, blinds, cornices,
draperies) and/or measure client windows pre-installation as
required.
- Maintain a high First Time Right (completion rate) for
installations and services. Utilize spare components or hardware
from their trucks and/or as necessary should cut down or amend the
blind configuration to ensure the job is satisfactorily completed.
Advise the Field Managers and Warehouse Manager if product arrives
damaged, missing components or is incomplete in terms of window
coverings required for the client.
- Report into the Field Manager anytime a job cannot be completed
and walk through the detailed circumstances that contributed to the
incomplete outcome.
- Care for the client in the home and reassure that the job will
be corrected to exceed their expectations.
- Call the Installation Support department from the jobsite,
advise the cause of the incomplete, and work with the client to
select a return date and time to complete the order. Customer
Experience & Training
- Participate in monthly training, or more frequently as
required, to improve and expand skillset and overall technical
capabilities. Includes new product training.
- Participate in ride-alongs with the Field Manager to receive
feedback on how to improve the work quality and client
interaction.
- Embrace the customer-centric culture and use guidelines for
client interaction to ensure consistency, dissemination of all
information a client needs, and that all the client's questions are
addressed.
- Maintain high customer satisfaction metrics
- Tenured or experienced Technicians will participate in
quarterly "Technician Counsel" meetings with the General Manager
and/or Director of Field Service to provide proactive ideas that
will improve the operation's efficiency, morale and the overall
client experience Partnerships with Support Teams
- Partner with Sales and Production to drive sustaining and
repeatable improvements in the client experience.
- Support new product launches with hands-on use and testing -
provide insights from the installation perspective as part of the
feedback process. Includes the window covering functionality in the
client's home (for improvements or changes) as well as the use and
effectiveness of supporting materials, brackets and hardware.
- Partner with Sales and support their technical or application
questions as they arise prior to, or during, the point of sale
process. Who you are
- Positive customer centric mindset in all interactions
- Problem solving and multi-tasking skills
- Collaborative and participative skills where the favorable
outcome of the job is top of mind
- Technical aptitude with a desire and willingness to grow as the
product base and/or business grows
- Strong interpersonal and communication skills, with a
professional and positive demeanor in all interactions
- Ability and willingness to leverage business system
applications to support the job and to keep management and support
personnel informed
- Strong time management and organizational skills - ability to
prioritize work, multi-task and thrive in fast-paced
environment
- High school degree, trade school degree or technical
certification preferred
- Ability to work full-time, following a schedule of Tuesday
through Saturday
- Construction/home improvement industry experience
- Experience in residential services work, preferably in a window
covering industry
- This role requires the ability to lift and carry products up to
and occasionally over 50 pounds along with frequently sitting,
standing, walking, squatting, bending, kneeling, and reaching
- Licensed to operate a motor vehicle and driving record is in
good standing What's in it for you?
- This position can earn an average of $65,000 once in a truck
and training completed, with potential to earn over $100,000
annually based on the volume of jobs run.
- You'll be issued a company vehicle along with a gas card.
- You will receive paid training on all aspects of Window
Treatments.
- In addition to competitive pay, you'll receive benefits
including medical, dental, vision, time off with pay and a 401(k)
plan with a degree of employer matching.
- We provide short-term and long-term disability benefits at no
cost to you! In addition, we offer company-paid life and accidental
death and dismemberment insurance with opportunities to elect
additional voluntary insurance plans as well.
- We offer eligible employees six weeks of paid parental leave to
bond with a child following birth, adoption, or foster
placement.
- Enjoy amazing discounts on our 3 Day Blinds products as well as
access to various other exclusive discounts!
Please note, all offers presented to candidates are carefully
crafted to ensure market competitiveness, equity, and reflect the
individual candidate's education, experience, skills and
potential.
#LI-MH1
Hunter Douglas is an Equal Opportunity Employer and complies with
applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to
apply.
Keywords: Great Windows, Bradenton , Field Installation Technician, Engineering , Bradenton, Florida
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