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Manager, Operations

Company: Verra Mobility
Location: Bradenton
Posted on: November 22, 2021

Job Description:

Who we are...:Verra Mobility is a global leader in smart mobility. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrow's smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by what's right, and energized by what's next.CultureVerra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values"-- - -Do What's Right, Lead with Grace, Win Together, and Own It"-- - -in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.Position Overview:This position is responsible for the overall operational success of the Motor Vehicle Titles and Registrations processing group which includes multiple processing functions within the Titles and Registration Business Unit. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups. The position is also responsible for driving process excellence, managing quality assurance and maintaining the (KPI) reporting process. This position is both people and data intensive; it requires excellent leadership, critical thinking, organizational, data analysis and communication skills.Essential Responsibilities:Directly manage and continuously monitor operations in a complex environment. Identify and resolve issues through analyzing and monitoring key transactional metrics.Workforce management, including volumes, capacity, and cost planning which includes creating and maintaining operations metrics and KPIs.Analyze operational and process issues; develop diagnostic and/or data tracking tools to measure defects; and make recommendations for cost efficiencies. Forecast operational results based on identified data trends.Increase processing effectiveness by identifying opportunities for improvement and designing/implementing solutions that improve throughput, quality and business profitability.Identify and recommend process improvements for operations teams designed to reduce defects and maximize product and service quality and profitabilityInitiate and implement continuous improvement initiatives/projects in quality, cost, delivery, and customer satisfaction leveraging through the application of Lean Six Sigma and company resources. The continuous improvement activities require strategic, creative and forward thinking.Manage varying levels of staff, including staff development, retention and recruiting efforts.Qualifications:5+ years' experience of increasing responsibility in operations and/or business process outsourcing roles in high-volume transaction processing environments.5+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA's.Qualified candidates will possess strong critical thinking and problem-solving abilities and show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of complex business and systems processes.Proven track record of building and maintaining effective internal and external working relationships.Demonstrated business process engineering/re-engineering experience using Lean Six Sigma process improvement methodology.Excellent computer skills and proficient in Visio, Excel and PowerPoint.Excellent verbal/written communication and presentation skills including collaborative management style.

Keywords: Verra Mobility, Bradenton , Manager, Operations, Executive , Bradenton, Florida

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