Director, Benefit Services
Company: TriNet Group
Posted on: February 13, 2019
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR. JOB SUMMARY/OVERVIEW The Director, Benefit Services will be part of a high-performing, results driven leadership team, responsible for delivering high quality benefits administration services and support to TriNet clients and worksite employees. This role manages the end to end lifecycle of employee benefit administration, from initial eligibility to post-employment coverage for assigned product lines. The Director will have proven experience leading collaborative teams and must be comfortable with leveraging influencing skills to gain alignment and momentum for initiatives with Senior Leadership across the organization. The Director will also need to have the ability to be highly adaptable with an eye for process improvement and innovation. ESSENTIAL DUTIES/RESPONSIBILITIES Leads and manages the day to day demand planning and execution of the organization's benefits services model; inclusive of the entire suite of benefits products and offerings Works with internal partners to create an effective and efficient support model, built around best practices in the market and synergies within the organization A key success metric will be to have the ability to build analytics and apply sound judgement to develop resolutions Develop a team of leaders through mentorship and coaching Leads the team to develop and implement mechanisms for capturing, assessing and responding to customer feedback to improve satisfaction and response times. Ability to lead and work effectively with internal partners to push for simplification of business process. Supports the implementation and deployment of new and enhanced processes and systems Ability to maintain a customer centric focus when developing strategic business plans to impact client retention and achieve a competitive advantage. Develop and execute a cross-training model to support career development and business continuity Responsible for ensuring that all budgets, schedules and performance standards are in accordance with established procedures and policies Responsible for overseeing and being present during peak business cycles (i.e. quarterly enrollments, etc.). Plans and oversees strategic projects in the designated area of focus Has responsibility for the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. Leads and direct the activities of teams administering a Medical, Dental, Vision and Supplemental benefit programs (i.e. COBRA, Flexible Comp, etc.). Fosters teamwork, communication and collaboration amongst staff members; championing TriNet's culture, vision and mission. Provides direct customer contact and support with complex escalated issues. Responsible for operational execution of multiple open enrollment projects annually Monitors and evaluates service metrics to ensure customer satisfaction and identify training or process improvement opportunities Develops constructive and cooperative working relationships between departments, including Implementation, Payroll, Information Technology, Finance, Marketing, Corporate HR, Legal, Compliance and others as applicable Additional responsibilities may be added at the manager's discretion JOB REQUIREMENTS AND QUALIFICATIONS Education: Bachelor's degree in Business Administration, Human Resources, or Finance. Requires 5 years of managerial experience and solid knowledge of Benefits Administration. Technical Skill Requirements: Highly Proficient in Microsoft Office Suite Highly Proficient in Human Resource Management Systems with a focus on Benefits Administration PeopleSoft experience strongly preferred Payroll experience a plus Experience with Customer Relationship Management (CRM) systems Experience with Workforce Management systems Experience: Minimum 10 years of leadership experience in a professional services environment. Experience with and demonstrated success in managing high performing work teams. Experience leading payroll, benefits, and/or call center teams preferred; experience with two or more of these areas strongly preferred. Other Knowledge, Skills and Abilities: Experience with attaining successful outcomes in a fast paced continually changing and deadline-driven business and work environment while managing multiple priorities. Skilled in leading re-engineering and process improvement projects, formulating policy, and developing and implementing new strategies and procedures. Ability to analyze complex problems, interpret operational needs, and implement integrated, creative solutions. Track record of remaining composed and positive during stressful situations. Strong analytical, problem solving and conflict resolution skills. Demonstrated ability to work effectively with cross-functional teams to achieve business and project goals. Excellent verbal, written and presentation skills. A demonstrated commitment to high professional ethical standards and a diverse workplace. WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.) Travel required; approximately 25% Sitting for long periods of time is necessary Work in clean, pleasant, and comfortable office setting Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation. LI-JP1
Keywords: TriNet Group, Bradenton , Director, Benefit Services, Executive , Bradenton, Florida
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