BradentonRecruiter Since 2001
the smart solution for Bradenton jobs

Customer Service Representative - OFFLINE

Company: SPECTRUM
Location: Bradenton
Posted on: April 10, 2021

Job Description:

JOB SUMMARY The Offline Customer Support Specialist is responsible for various back office tasks that support Customer Operations. Responsibilities include completing tasks that typically require research and customer contact, resolution of complex customer requests and analyzing audit/error reports to ensure that people, process and technology are effectively supporting the customer and the operational business rules. The Offline Customer Support Specialist must provide exceptional customer service with strong attention to details. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Complete offline/back office tasks for customer support such as mailing statements, call logs, etc. Identify, analyze and correct errors on customer accounts in the billing system and ancillary systems as required Support multiple billing and ancillary systems and resources i.e., ICOMS, CSG, CRM, Gateway, KM systems and Case Management Systems Support both Residential and Small to Medium Business tasks Support multiple work/call types Handle billing, order management and technical requests from such as White Mail, Equipment Research, PPV Research, Account Corrections and Lock Box requests Requires customer contact to complete requests where information is missing, customer requests cant be verified, or requests that conflict with Charter business rules Administer all Charter business rules while fulfilling customer requests Will identify trends and provide insight into process or system enhancements Perform all other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Attributes such as initiative, objectivity, consistency and accuracy are essential Use of business judgment, organization and time management are necessary Ability to identify and address business needs from a quality perspective is essential Proficiency with tools and billing systems used by customer care and sales Ability to work in multiple data systems Effective allocation of time resources Proficient understanding of Charter product offerings and all lines of business Ability to handle various tasks simultaneously, organizes, prioritizes, and works efficiently and effectively under deadlines Intermediate or better knowledge of Microsoft Office applications, specifically Excel, required Communication skills: Communicate effectively in writing as appropriate for the needs of the audience. Decision and problem solving skills: Make decisions and solve problems while working under pressure Bilingual a plus Related Work Experience Number of Years Customer service, retail or transaction-based support environment 1+ Knowledge of cable industry preferred 1+ Knowledge of cable billing systems (CSG/ICOMS) preferred 1+ Education High School Diploma or equivalent required Bachelor's Degree in Business or related field, or equivalent training, education/experience preferred, but not required WORKING CONDITIONS Office environment Back office environment with extensive computer and phone use required EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability For more information on Spectrums benefits, please click here () .

Keywords: SPECTRUM, Bradenton , Customer Service Representative - OFFLINE, Hospitality & Tourism , Bradenton, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Retail Associate
Description: Grow With Us br br Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food beverage (more...)
Company: Hudson Group
Location: Tarpon Springs
Posted on: 04/14/2021

Busser Food Runner Sushi Restaurant PM
Description: Posting Date Feb 01, 2021 br Job Number 21009005 br Job Category Food and Beverage Culinary br Location JW Marriott Marco Island Beach Resort, 400 South Collier Boulevard, Marco Island, Florida, (more...)
Company: Marriott
Location: Marco Island
Posted on: 04/14/2021

Customer Service Representative, Part-time Allendale, St Petersburg
Description: 303902BR Job Title: Customer Service Representative, Part-time Allendale, St Petersburg TD Description: About TD Bank, America's Most Convenient Bank-- TD Bank, America's Most Convenient (more...)
Company: TD Bank
Location: Saint Petersburg
Posted on: 04/14/2021


Receptionist
Description: What you'll do... br br Joining H R Block as a seasonal Receptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule (more...)
Company: H&R Block
Location: Saint Petersburg
Posted on: 04/14/2021

Associate Team Leader - Pinellas County, Fl
Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining us as an Associate Team Leader, you'll support a single retail office during (more...)
Company: H&R Block
Location: Saint Petersburg
Posted on: 04/14/2021

Associate Team Leader - Southwest Florida
Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining us as an Associate Team Leader, you'll support a single retail office during (more...)
Company: H&R Block
Location: Labelle
Posted on: 04/14/2021

Line Cook - Team Member
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Saint Petersburg
Posted on: 04/14/2021

First Year Tax Professional - Pinellas County, Fl
Description: What you'll do... br br This Job Posting covers openings in multiple office locations within the area. br br Joining H R Block as a First Year Tax Professional means you'll have the support of (more...)
Company: H&R Block
Location: Saint Petersburg
Posted on: 04/14/2021

Bartender
Description: Know what it's like to be in the stadium on game day Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that (more...)
Company: Buffalo Wild Wings
Location: Saint Petersburg
Posted on: 04/14/2021

Line Cook - Now Hiring
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Naples
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Bradenton RSS job feeds