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Commercial Lines Team Manager

Company: BRP Group, Inc.
Location: Bradenton
Posted on: November 15, 2021

Job Description:

Position Summary: The Manager of Commercial Care Team will be responsible for managing the Guided Commercial Lines service team. They will lead a team of Account Managers and Risk Analysts on a daily basis. They will oversee the driving of set business goals, measuring team effectiveness, and monitoring results. This role will consist of the hiring, coaching, and evaluation of team members while providing effective training. This role will navigate many growth inflection points throughout future team and organizational developments. Principal Responsibilities: Lead and manage commercial service team to ensure business goals, profitability and retention goals are met via consistent workflows, processes and service level agreements that are conducive to sales. * Ensures high level of client service and satisfaction by continually improving of service levels. * Is escalation point for client concerns as they arise. * Create KPI driven culture with emphasis on critical performance factors like retention, answer rate, account rounds, renewal management timeline, etc. * Creates culture of collaboration and accountability. Execute effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training as required. * Create environment of open feedback through effective communication and regular meetings. * Builds and sustains high performance culture through attracting, developing, and retaining a highly motivated team. * Manages onboarding process and places emphasis on career pathing/colleague development. Evaluate colleague performance and makes recommendations to leadership on compensation and promotions. * Provides colleague feedback on an ongoing informal basis. * Develop and maintain audit processes to ensure workflow compliance with established policies and procedures. * Prioritize tasks and shift efforts to manage workload as necessary. This role will be responsible for financial/budget accountability driven by staffing activities. Education, Experience, Skills and Abilities Requirements: * Maintain a 2-20 state insurance license, as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions. * Highly qualified operational leader (a SME in his/her functional area, able to effectively execute day to day operations and keep all components of a complex operation running smoothly - solve problems for their team and remove barriers/obstacles for teams) * Stays up to date with insurance technical knowledge, market trends, technology advancements, firm automation/client self service offerings and TBD evolving operating techniques. * Associate Degree or Technical/Trade school. Undergraduate/Bachelor's degree preferred * 5-7 years of experience KNOWLEDGE, SKILLS AND ABILITIES: * Strong commercial insurance acumen * Strong communication skills * Dynamic commercial leadership and management experience * Experience with servicing/book of business management * Experience successfully managing people (virtually major plus) * Proven ability and desire to lead and manage a geographically diverse team virtually * Highly motivated a driven leadership abilities * Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture TECHNICAL, COMPUTER, SYSTEM SKILLS: * Advanced AMS experience (Applied/EPIC preferred) * Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook * Ability to learn any other appropriate program or software system used by the firm as necessary SPECIAL WORKING CONDITIONS: Fast paced multi-tasking environment Some travel may be required IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm.

Keywords: BRP Group, Inc., Bradenton , Commercial Lines Team Manager, Hospitality & Tourism , Bradenton, Florida

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