Retail Relationship Banker- Sarasota, FL
Company: BMO Harris Bank N.A.
Location: Bradenton
Posted on: June 16, 2022
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Job Description:
Address:5225 University ParkwayJob Family Group:Retail Banking
Sales & ServiceDelivers exceptional service to BMO customers and
prospects. Identifies customer needs and provides advice and
guidance regarding financial solutions that are in the best
interests of customers. Works collaboratively within the branch and
with BMO partners to deliver the desired customer experience and
achieve overall business objectives.U.S. Only: This position will
act as an originator of consumer loans as defined by Regulation Z,
Regulation G, and the Secure and Fair Enforcement for Mortgage
Licensing Act (the S.A.F.E. Act). This position will require a
Federal registration with the Nationwide Mortgage Licensing System
and Registry. The Bank will instruct you on the registration
requirements needed to comply with this requirement. A criminal
background review and credit history evaluation will be required
for this position as well as restrictions on performing in a real
estate agent capacity.Takes a lead in proactively engaging with
existing customers and prospects by providing needs-based
assessments to grow loyalty and identify immediate / future
opportunities.Engages customers to complete needs assessments that
identify financial solutions and preferred banking channels while
recommending tailored solutions addressing both sales and service
needs (e.g. everyday banking, retail investments, lending
solutions, home financing (including business-for-self
applications)), and small business solutions).Offers clients advice
and guidance on available digital and self-serve options with the
goal of making banking easy, simple, and fast.Supports customer
transactions needs based on customer traffic.Engages customers to
grow BMO's business by reaching out, generating appointments, and
building new relationships within the community.Addresses questions
and resolves issues raised through consumer credit audits and
quality checks to ensure accurate data entry and lending
application recommendations in compliance with legal and regulatory
requirements and lending policies and processes.Applies the risk
management framework to the portfolio to protect the Bank's assets
and maintain the quality of the lending portfolio in compliance
with requirements for the lending process and established yield,
quality, diversification, and risk guidelines.Makes credit
recommendations for personal lending transactions, including home
financing, in accordance with sound credit granting principles and
with the Bank's policies and procedures.Acts as a key member of a
collaborative and versatile branch and market team.Probes to
understand customer personal banking and credit card needs and
integrates marketing promotions and programs into customer
conversations to provide strategic advice.Organizes work
information to ensure accuracy and completeness.Takes the
initiative to find creative approaches that make each customer's
experience feel personal.Looks for ways to contribute to the
ongoing improvement of the overall branch customer
experience.Contributes to business results and the overall
experience delivered in the branch.May work at multiple branches
based on market needs; work schedule may differ from week to week
in terms of days worked, hours, and shifts.Follows through on risk
and compliance processes and policies to ensure we safeguard our
customers' assets, maintain their privacy, and act in their best
interest.Keeps current with the wider financial services
marketplace, the legal and regulatory environment, and our
commitment to uphold the highest ethical requirements of our
industry.Maintains current knowledge of personal banking products,
practices, and trends and integrates into customer
conversations.Identifies and reports suspicious patterns of
activity that are suspected to be related to money
laundering.Complies with legal and regulatory requirements for the
jurisdiction.Protects the Bank's assets in compliance with all
regulatory, legal, and ethical requirements.Completes complex &
diverse tasks within given rules/limits and may include handling
escalations from other employees.Analyzes issues and determines
next steps.Broader work or accountabilities may be assigned as
needed.Qualifications:Typically between 2 - 3 years of relevant
experience and post-secondary degree in related field of study
desirable or an equivalent combination of education and
experience.Registration to sell investment products completed - as
appropriate for the jurisdiction.Appropriate lending qualifications
and designations.Working knowledge of personal and small business
customer needs and solutions.Working knowledge of retail
investments and lending products.Experience in financial services
is an asset.Confident and experienced in the use of social media,
tablets, Smart phones, online tools, and applications.Experience in
a consultative customer service or sales role, with a drive to
deliver a personal customer experience.Passionate commitment to
helping our customers.Drive to deliver a personal customer
experience.A focus on results and the ability to thrive in a
consultative sales and team-based environment.Resourceful
self-starter with courage and confidence to approach
customers.Readiness to collaborate and work in different capacities
as part of a team.Strong interpersonal skills, including the
ability to build rapport and connections with customers.An aptitude
for listening, solving problems, and responding flexibly and
creatively to new challenges.Specialized knowledge.Verbal & written
communication skills - Good.Organization skills -
Good.Collaboration & team skills - Good.Analytical and problem
solving skills - Good.We're here to helpAt BMO Harris Bank we are
driven by a shared Purpose: Boldly Grow the Good in business and
life. It calls on us to create lasting, positive change for our
customers, our communities and our people. By working together,
innovating and pushing boundaries, we transform lives and
businesses, and power economic growth around the world.As a member
of the BMO Harris Bank team you are valued, respected and heard,
and you have more ways to grow and make an impact. We strive to
help you make an impact from day one - for yourself and our
customers. We'll support you with the tools and resources you need
to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and
network-building opportunities, we'll help you gain valuable
experience, and broaden your skillset.To find out more visit us at
https://jobs.bmoharris.com.BMO Harris Bank is committed to an
inclusive, equitable and accessible workplace. By learning from
each other's differences, we gain strength through our people and
our perspectives. BMO Harris Bank N.A. is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law. Accommodations are available
on request for candidates taking part in all aspects of the
selection process. To request accommodation, please contact your
recruiter.
Keywords: BMO Harris Bank N.A., Bradenton , Retail Relationship Banker- Sarasota, FL, Hospitality & Tourism , Bradenton, Florida
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