Store Supervisor - Bradenton

Company: TD Bank
Location: Bradenton
Posted on: May 24, 2023

Job Description:

TD Description


About TD Bank, America's Most Convenient Bank -


TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth -. TD Bank is headquartered in Cherry Hill, N.J.


We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.


Job Description


The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager and Head Teller/Teller Service Manager. This job provides ongoing coaching and models Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction.


Accountable for achieving an overall Legendary Customer experience in the Store

Ensures team members fully complete required Training prior to servicing Customers

Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs

Partners with Store Leadership to achieve both Store and individual performance metrics

Responsible for making sound decisions and timely problem resolution

Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning

Is flexible to move between platform and teller line and is able to prioritize the needs of both

Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings

Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results


Job Requirements


HS Diploma or GED required, 2-year degree preferred

1+ years of related experience required

Knowledge of Customer Service and Teller responsibilities

Proven ability to meet and exceed Customers' expectations

Strong organization skills to handle multiple tasks in a fast-paced environment

Effective verbal and written communication skills

Applies sound judgment in decision making and problem solving

Sales and Operational Management skills

Proficient in Microsoft Office

Strong working knowledge of all operational systems and databases

Ability to supervise and lead others

Notary License (Preferred)


Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.


If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.


EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Job Family


Retail Sales & Service


Job Category - Primary


Retail Banking - Customer Service


Job Category(s)


Retail Banking - Customer Service


Hours


40


Business Line


TD Bank AMCB


Time Type


Full Time


Employment Type


Regular


Country


United States


State


Florida


City


Bradenton


Work Location


5315 39th Street East


State (Primary)


Florida


City (Primary)


Bradenton


Job Expires


07-Apr-2023

Keywords: TD Bank, Bradenton , Store Supervisor - Bradenton, Hospitality & Tourism , Bradenton, Florida