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Customer Service - Customer Care Specialist

Company: Insync Staffing
Location: Bradenton
Posted on: May 15, 2024

Job Description:

Pay Rate: $20.00/hr., paid weeklyHours: 9:00 AM - 5:30 PM, Monday - FridayLocation: onsite - Bradenton, FL 34203Duration: Temp to HirePosition OverviewCustomer Care Specialist will professionally answer incoming calls and provide a fast, accurate, and friendly experience for all customer inquiries. You will be responsible for handling all customer's concerns and making sure all customers needs are met. You will need to provide excellent service that will result in a one-call resolution.Essential Responsibilities:Provide information or guidance to rental car customers using a positive, empathetic, and professional approachUse appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolutionDevelop and maintain product, process, and technical knowledge related to servicesExhibit effective verbal and interpersonal communication skills tailored to the audienceMeet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendanceOther duties as assignedQualifications:High School Diploma or GED equivalent1 year of customer service experience, inbound call center experience in a fast-paced environment is a plusStrong computer skills with the ability to navigate efficiently between applications, including Microsoft OfficeMinimum of 30 words per minute typing skillsStrong interpersonal skills and ability to interact with varying personalitiesBi-lingual (Spanish) is a plusBenefits (employee contribution):Health insuranceHealth savings accountDental InsuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#IND23by Jobble

Keywords: Insync Staffing, Bradenton , Customer Service - Customer Care Specialist, Hospitality & Tourism , Bradenton, Florida

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