BradentonRecruiter
the smart solution for Bradenton jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Bradenton
Posted on: October 10, 2018

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Please reference agent id code MJOLCami when you register online. Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCami when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Bradenton , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Bradenton, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


At Home Customer Service Starting Immediately !!
Description: Are you tired of a dead end job Would you like a career instead Start Immediately We are an
Company: Ameriplan
Location: Lakeland
Posted on: 10/15/2018

Housekeeper - Tampa Marriott Waterside Hotel (18002GPB)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Brandon
Posted on: 10/15/2018

Renaissance Front Desk Agent - Renaissance Hotels (18002E2I)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Tampa
Posted on: 10/15/2018


Retail Merchandising Stock Associate
Description: Responsibilities: At Office Depot and Office Max, our Merchandising Stock Associate ensures freight is processed efficiently to maximize product service levels and is responsible for providing an exceptional (more...)
Company: Office Depot
Location: Tampa
Posted on: 10/15/2018

Pastry Cook - Renaissance Orlando at SeaWorld (18002SR4)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Lakeland
Posted on: 10/15/2018

ICE! Retail Attendant - Seasonal - Gaylord - (18002RZW)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International
Location: Kissimmee
Posted on: 10/15/2018

Host/Hostess - Paul's Landing - Renaissance Hotels (18002C5D)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Brandon
Posted on: 10/15/2018

Room Service Server - Renaissance Hotels Resorts Sts (18002GQO)
Description: Heres To Your Journey with Renaissance Hotels Resorts Sts You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. (more...)
Company: Marriott International
Location: Brandon
Posted on: 10/15/2018

$16-$35+/Hour Pizza Hut Jobs Hiring: (Positions Open)
Description: Easy Application,
Company: PizzaHut.FindDreamJobs.com
Location: Fort Myers
Posted on: 10/15/2018

Host/Hostess - Paul's Landing - Renaissance Hotels (18002C5D)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Pinellas Park
Posted on: 10/15/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Bradenton RSS job feeds