HR Customer Support Representative
Posted on: September 15, 2019
a leading provider of comprehensive human resources solutions for
midsize businesses (SMBs). We enhance business productivity by
clients to outsource their HR function to one strategic partner and
them to focus on operating and growing their core businesses. Our
HR solutions include features such as payroll processing, human
consulting, employment law compliance and employee benefits,
insurance, retirement plans and workers' compensation
a nationwide presence and an experienced executive team. Our
is publicly traded on the NYSE under the ticker symbol TNET. If
you're passionate about innovation and making an impact on the
market, come join us as we power our clients' business success
extraordinary HR.Job Summary/Overview
The HR Customer Support Representative serves as the primary
interface between TriNet and Work Site Employees (WSEs) of its
client companies. He/she maintains the day to day WSE relationship
through handling inbound telephone calls and emails. The HR
Customer Support Rep ensures the effective delivery of TriNet
services in the areas of benefits, payroll and human resources;
resolving service issues, identifying service opportunities, and
informing management of key developments that may require
escalation to more specialized TriNet resources.
--- Performs independently to resolve general WSE issues related to
payroll, benefits and basic human resources
--- Works with a sense of urgency to provide accurate information
in a friendly, professional, and empathetic manner translating to a
positive customer experience
--- Manages open cases in CRM system to resolution in shortest
possible timeframe while keeping WSEs regularly informed of status
and anticipated resolution timing
--- Strives to deliver first contact resolution to WSEs.
--- Ensures proper triage, escalation and effective resolution of
higher-level issues and challenging WSE interactions through
escalation to Subject Matter Experts.
--- Builds and maintains effective business relationships with all
--- Interprets Payroll and HR Policies
--- Responsible for meeting and or exceeding established Key
Performance Indicator metrics as defined by management.
--- Other projects and responsibilities may be added at the
Job Requirements & Qualifications
Education: High School; or equivalent combination of education and
Training Requirements (licenses, programs, or certificates):
--- 1-2 years of experience in direct customer service in a contact
--- Knowledge of Human Resource services and systems and automated
operating environments preferred.
--- Experience working in a HR Outsourcing/PEO environment a
Other Knowledge, Skills and Abilities:
--- Knowledge of contact center technologies (Telephony, CRM, Call
Monitoring, Knowledge Management, Workforce Management).
--- Detail oriented and organized.
--- Skilled in customer service, communication, problem
--- Strong inter-personal communications and business
--- Excellent written and verbal communication skills.
--- High level of proficiency with Microsoft Office
--- Experience in using intranets, extranets, and internet for
business applications desired.
--- Ability to effectively meet customer needs, taking
responsibility for customer satisfaction
--- Ability to maintain effectiveness and professionalism when
experiencing change in work tasks and/or the work environment.
--- Ability to work efficiently in a fast-paced, team environment
with strict deadlines.
--- Fluency in English, bilingual a plus.
Work Environment/Other Info
--- No Travel required
--- Hours & days are subject to change due to business needs and
may include weekends
Please Note: TriNet reserves the right to change or modify job
duties and assignments at any time. The above job description is
not all encompassing. Position functions and qualifications may
vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate
against applicants based on race, religion, color, disability,
medical condition, legally protected genetic information, national
origin, gender, sexual orientation, marital status, gender identity
or expression, sex (including pregnancy, childbirth or related
medical conditions), age, veteran status or other legally protected
characteristics. Any applicant with a mental or physical disability
who requires an accommodation during the application process should
contact a company manager, a company officer or a TriNet HR
representative to request such an accommodation.
Keywords: TriNet, Bradenton , HR Customer Support Representative, Human Resources , Bradenton, Florida
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