Senior Linux Embedded Engineer at Wind River in Remote

Company: Wind River
Location: Bradenton
Posted on: April 9, 2021

Job Description:

Description Position at Wind River Wind River believes that some things are so important they simply cannot fail. That is why we exist. Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability. Found in more than 2 billion devices, Wind River is pioneering edge compute technologies to accelerate the evolution from automated devices to autonomous systems and we have a place for you! ABOUT THE OPPORTUNITY Wind River has an opportunity for a Senior Linux Embedded Engineer with experience in developing and supporting embedded software. The candidate we are seeking is an excellent communicator both written and verbal, with a strong desire and ability to work with customers to ensure their success with the use of our software. This person will perform a dual advocacy role: promote and support Wind River's products and services to assigned accounts and advocate internally to ensure that assigned accounts receive the best possible service from Wind River. The candidate will also have strong technical background and will need to be able to fix complex software issues hidden in between Wind River's code, customer's implementation and low-level interaction with the hardware. Responsibilities Solve incoming technical customer requests. Act as liaison between customer and all other departments within Wind River. Provide status updates for all open Support Requests for the assigned accounts. Work closely with Technical Support, Sales, Product Management, Engineering and Professional Services to ensure the customer's issues are resolved within the contract terms. Monitor all open Support Requests for the assigned accounts to ensure SLAs are met. Work with Support Management to continue to improve the Support experience for assigned accounts. Provide world-class customer service throughout the entire lifecycle of customer adoption. Work independently or as part of a team on engagements with customers to ensure customer retention and to drive customer value realization. Be able to drive and increase visibility of escalated support issues for strategic accounts as needed. Provide friendly, courteous, and quality systems support to all users (internal and external). Ability to manage multiple clients and projects. Be available for after-hours duties in case if there is need for 24/7/365 coverage. Leadership skills and the ability to train and influence engineers within and outside the team About You Experience with RTOSes like VxWorks and Linux. Experience in Device Drivers, BSP, HW design and other technologies used in embedded system applications. Understanding and experience in high level languages and application of C/C++, RUST, Python etc. Experience in Linux and Windows host environments. Troubleshooting and debugging issues in a real-time embedded environment. Familiarity of major processor families: PowerPC, Intel and ARM and RISC-V, including multi-core. Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc. Experience with some the technologies like NFV, OpenStack, DPDK, DPI, SDN, embedded Linux & security-enhanced Linux, virtualization, VOIP, networking security a plus Self-motivated, independent and comfortable working directly with every level of the company, from technical customers to VPs Familiarity with the Open Source Community is a plus. Candidate should have experience in Dev/Ops, automation, AI/ML and build and deployment. Qualifications BS in Computer Science, Electrical Engineering, Data Science or related major. At least 6-8 years of account management experience with a proven track record supporting large fortune 500 companies. At least 4 years of project management experience.Salary Range: $100K -- $150K *Minimum QualificationSystem & Network Administration, Electrical Engineering, Software Development

Keywords: Wind River, Bradenton , Senior Linux Embedded Engineer at Wind River in Remote, IT / Software / Systems , Bradenton, Florida