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Technical Support Representative

Company: Carrier
Location: Bradenton
Posted on: November 21, 2022

Job Description:

Date Posted:
2022-08-23-07:00
Country:
United States of America
Location:
CABRA: Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

Job Summary:

  • Provide technical support via telephone, email, or chat.
  • Follow predefined procedures to identify, evaluate, solve and escalate product-related issues.
  • Help to reduce technical field installation time and application errors.
  • Ensure accuracy of technical information provided to customers.
  • Provide timely solutions to technical field problems requiring attention to detail.
  • Answer incoming phone calls regarding issues with Fire Alarm and Detection products. (Approx. 15-20 calls/day)
  • Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes.
  • Works under general supervision to provide product and technical support.
  • Responds to basic customer inquiries related to installation, modification, upgrade, maintenance, and repair of the company products or equipment purchased.
  • Troubleshoots technical problems and issues, with assistance from TSS, STSS, or TS Engineer.
  • Develops a general understanding of entry-level products and troubleshooting processes.
  • Completes product e-learning courses for entry-level or over-the-counter products.
  • Attends any relevant instructor-led training.


    Requirements:
    • Candidate shall have an AS Degree or equivalent experience (i.e. 3 years installation/service of Edwards products)
    • Must be able to work in a team environment
    • Must be able to participate in an "On Call" rotation.
    • Must be able to participate in a "Late Shift" rotation. (9-6 M-Th, 8-5 Fr)
    • Must be able to speak and write English.
    • Must have the ability to work with limited supervision and generate results with limited instructions.
    • Must be proficient in the use of a DMM.
    • Understanding of Ohms Law.
    • Strong deductive reasoning skills.
    • Familiarity with Windows Operating Systems.


      Preferred:
      • Nice Level I
      • Strong Interpersonal skills.
      • Experience working with commercial fire alarm control panels and detection products.


        RSRCAR

        Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

        Job Applicant's Privacy Notice:

        Click on this link to read the Job Applicant's Privacy Notice

        COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Keywords: Carrier, Bradenton , Technical Support Representative, IT / Software / Systems , Bradenton, Florida

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