Field Service Agent Southeast (Remote)
Company: Carrier
Location: Bradenton
Posted on: April 28, 2024
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Job Description:
Country:
United States of America
Location:
CABRA: Bradenton Florida 8985 Town Center Parkway, Bradenton, FL,
34202 USA
Want to be part of a team focused on saving lives and building a
safer tomorrow? If you want to play a critical role in developing
and delivering the solutions and culture that contribute to our
mission, we want to talk to you.
Since 1872 Edwards--- has led the way with innovative fire
detection and alarm solutions. From economical control panels to
high-end life safety and emergency communications platforms, this
rich legacy of inventiveness and uncompromising quality has
distinguished Edwards life safety systems as the technologies of
choice among building owners and designers the world over. Edwards
is part of Carrier, Inc.
About this role
As a Regional Field Service Agent at Edwards, you will be
responsible for all aspects of providing technical and field
service support to Edwards customers. Your coverage area includes
the Southeast quadrant of the U.S. Your coverage area includes the
Southeast quadrant of the U.S. This role can reside in the
following states: GA, FL, AL, SC, NC only.
Key Responsibilities
Review Job Specifications.
Review and interpret Fire Alarm design drawings.
Conduct site surveys.
Convey needed design changes to Project Management.
Experience working in the warehousing or industrial vertical
market.
Familiarity with Fire Alarm Audio and Paging functionality
Programming of Fireworks and/or EST4 systems
Assist Technical Support team with support requests through
email.
Assist Technical Support team with case management.
Assist Technical Support team with phone support (as needed.)
Assist customers troubleshoot and configure system
functionality.
Help to reduce technical field installation time and application
errors.
Ensure accuracy of technical information provided to customers.
Provide timely solutions of technical field problems requiring
attention to detail.
Works under minimal supervision to provide product and technical
support.
Responds to basic customer inquiries related to installation,
modification, upgrade, maintenance and repair of the company
products or equipment purchased.
Troubleshoots technical problems and issues.
Completes product e learning courses for entry level or
over-the-counter products.
Attends any relevant instructor led training.
This role requires 60-70% travel.
Basic Qualifications
HS Diploma or GED
Able to travel -60-70%
Must be able to be on your feet for long periods of time.
Must be able to walk long distances
5+ years of field service experience
1+ years of commercial fire alarm experience
Preferred Qualifications
Experience working with commercial fire alarm control panels and
detection products.
Experience with EST4
Must be able to work independently as well as in a team
environment.
Must be able to clearly speak and write English.
Must have ability to work with limited supervision and generate
results with limited instructions.
Must be proficient in the use of a DMM.
Understanding of Ohms Law.
Strong deductive reasoning skills.
Familiarity of Windows Operating Systems.
2yr associates or higher degree.
NICET Fire Alarm Systems (Level 2 or higher)
Strong Interpersonal skills.
Experience installing cellular or radio communicators.
Experience with the following Edwards products: Fireworks,
Hyperspike, Modulaser.
#LI-remote
RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status, age
or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link
(https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/)
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Keywords: Carrier, Bradenton , Field Service Agent Southeast (Remote), IT / Software / Systems , Bradenton, Florida
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