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Technical Support Phone Rep Fire Alarm and Detection with Electronics skills

Company: Butler America Aerospace L.L.C.
Location: Bradenton
Posted on: October 10, 2019

Job Description:

TECHNICAL SUPPORT PHONE REP FIRE ALARM AND DETECTION WITH ELECTRONICS SKILLS

LOCATION: BRADENTON, FL (34202)

DURATION: 2 YR CONTRACT - CAN BECOME PERM

PAY RATE: $25 -$30

STUDENTS ENCOURAGE TO APPLY

ENTRY LEVEL TECH SUPPORT ROLE - TRAINING PROVIDED IF YOU HAVE BASIC ELECTRONIC TROUBLE SHOOTING SKILLS

Work with a team in delivery of Post-sales Technical Support and Training to customers and distributors for existing Commercial Fire Alarm and Detection products.

This is an entry level Technical Support role where you will be performing ad-hoc troubleshooting over the telephone with Field Technicians.

REQUIRED SKILLSET

* Basic electronics skills i.e.

* ***Experience in using a digital multi-meter is a must have as you will be referencing voltage, current and resistance measurements during troubleshooting.

* Read a digital multi meter

* Take resistance measurements on circuits, etc.,

* Preferred - experience with an oscilloscope is a plus

* Preferred - Any experience working with commercial fire alarm products is a plus but not required.

* Strong deductive reasoning skills

* Experience in using a digital multi-meter is a must have as you will be referencing voltage, current and resistance measurements during troubleshooting.

POSITION OVERVIEW

* Answer incoming phone calls regarding issues for Fire Alarm and Detection products.

* Identify and document the problem summary and description as described by the customer

* Record the call details in the Customer Relations Management Software (CRM) tool following the documented processes.

* Works under general supervision to provide product and technical support.

* Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.

* Troubleshoots technical problems and issues, with assistance from TSR, TSS, STSS, or TS Engineer.

* Develops a general understanding of entry level products and troubleshooting processes.

* Completes product e learning courses for entry level or over-the-counter products.

* Attends any relevant instructor led training.

* Works towards acquiring skills needed for consideration of becoming a Full Time Employee where you can grow into a role Technical Support Representative.

* Increased time in TS Lab gaining product knowledge

OTHER REQUIREMENTS

-Pass background check

-Pass drug test

-Have a HS diploma or GED, some college or Vocational / Technical School is preferred

____________________________________________________________________

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler America Aerospace L.L.C., Bradenton , Technical Support Phone Rep Fire Alarm and Detection with Electronics skills, IT / Software / Systems , Bradenton, Florida

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