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Assistant General Manager

Company: Goldfish Swim School - Lakewood Ranch
Location: Bradenton
Posted on: May 3, 2021

Job Description:

Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School-Lakewood Ranch! Were part of a rapidly growing, award winning franchise (we are location #100) that is not your typical company! We benefit from a proven swim curriculum, operating model, and national support while having local ownership who is looking for a smart, high-achieving management team that can provide what we call a Golden Experience to our customers, both kids and parents alike. We change lives. We help children reach their goals. We wear flip flops. We have tiki huts. We work inside with our own pool. Not too hot in the summer and never cold. We love our employees and reward hard work. We want our employees to smile so our customers don't have to do it alone :)

We are looking for an Assistant General Manager (AGM) who can maintain our stellar service and work environment. There are two focus areas of our AGM role. One area is the pool and swim instruction referred to the "wet side". The other area is the Front Desk responsibilities which include enrollment, class scheduling, marketing, etc which we refer to as the "dry side". Our AGMs need to be trained and knowledgeable in both areas but will primarily focus on one or the other while flexible enough to lead either. The AGM role will manage the staff in their assigned area to train and ensure consistent performance at all times. An AGM is expected to act in the GM role when needed without a slip in overall school performance. We have been open just over a year and our key initiative in 2021 is to grow our enrollment as we are capable of providing for more successful swimming stories . Proven results and creative ideas to increase exposure and grow a customer base will be a huge factor in the selected candidate for this role. Check out our website to see a glimpse of who we are Requirements: Ability to work well with children and parents Excellent interpersonal communication and organizational skills Must pass background examinations (included with training) Job Title: Assistant General Manager Reports to: General Manager FLSA Status: Exempt Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.Duties and Responsibilities: Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures. Assists General Manager with fulfillment of daily tasks. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. Spurs enrollment growth with in-school and digital Marketing ideas Provides sales and marketing training to all Front Desk staff and ensures positive customer experiences. Gains knowledge and experience in the iClass Pro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Fulfills other duties and responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED is required. Bachelors degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred. Two or more years management experience preferred. Two or more years as a swimming instructor desired. Certificates and Licenses: Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required before or within 60 days of hire. Lifeguard Instructor certification encouraged. Training will be provided for the right candidate. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Goldfish Swim School Corporate.

Keywords: Goldfish Swim School - Lakewood Ranch, Bradenton , Assistant General Manager, Other , Bradenton, Florida

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