Customer Service Representative

Company: Kelly
Location: Bradenton
Posted on: May 3, 2021

Job Description:

Contact Center Customer Service Representative needed in Bradenton - Very Stable company!

Pay Rate: $12.00/hr.

Hours may vary - see job description

• Respond to all inbound customer communications using phone, mail, email or live chat according to company standards.
• Make outbound guest communications as necessary.
• Generate sales, resolve guest verbal and written inquiries.
• Flexible work schedule required for all positions located in a professional corporate center environment.
• Customer Care Center support hours Monday - Saturday 9am 7pm; Sunday 10am 6pm; extended support hours Thanksgiving Day and the day after Thanksgiving.
• Must work a flexible shift: 5-day work week; 25 hours minimum per calendar week; Monday-Saturday between 9am and 7pm, and/or Sunday 10am 6pm.
• Extensive interaction with marketing, finance and other customer care corporate staff.
• Answer all guest communications in a courteous, professional and timely manner.
• Convert all general merchandise inquiries into sales.
• Assist guests with inquiries/new orders.
• Communicate guest or website issues to the Escalations Team and Customer Care Management timely.
• Assist guests by providing product information.
• Answer inbound inquiries through phone calls, email and/or live chat.
• Consistently focus on guest retention and brand loyalty.
• Other duties and responsibilities as assigned.
• Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations.
• Use a phone and computer 100% of the day. Sitting 99% of the day; ability to lift-up to 5 pounds.
• Excellent keyboarding and computer skills using multiple software applications simultaneously.
• Ability to perform multiple tasks simultaneously in a fast-paced work environment.
• Previous experience in an inbound call center or retail preferred.
• Excellent verbal and written customer service and communication skills.
• Ability to handle conflict resolution professionally, calmly and effectively while focusing on guest satisfaction and retention.
• Proficient in Microsoft Outlook, Word and Excel; capable of learning new technology software applications that are required.
• Satisfactory math skills for basic retail calculations such as discounts, sales tax, etc.
• Must pass US background check and drug screening prior to start date.

Please apply today! You are welcome to email your resume directly to me as well:

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Bradenton , Customer Service Representative, Other , Bradenton, Florida