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Assistant Branch Manager

Company: First Horizon Bank
Location: Bradenton
Posted on: October 11, 2021

Job Description:

Two strong banks headquartered in the Southeast, First Horizon Bank and IBERIABANK, have merged to become a top 25 bank with offices across the southeastern United States.  IBERIABANK locations will soon begin operating under the First Horizon name.  First Horizon began in 1864, in Memphis, Tennessee and we've remained dedicated to our clients, associates, and communities for over 150 years. Our culture and diversity shape the way we do business. It's resulted in numerous awards and growth into a top 25 bank with locations across the Southeast. We're publicly traded under the ticker symbol "FHN" on the NYSE. Join us and represent the distinguished First Horizon organization with other stellar associates and find out how much your career can grow!

Our IBERIABANK - First Horizon Bank branches and associates are exceptional and our assistant branch managers are the seasoned bankers who also supervise the branches’ operations. You'll ensure policies, procedures, compliance, and security guidelines are followed. These ABMs maintain client relationship profiles and providing top-notch customer service. You'll understand that a successful retail branch encompasses the strength of sound operations with the high-quality care of its clients. Be a part of First Horizon Bank's retail group and submit your Assistant Branch Manager application today!

A day in the life of an Assistant Branch Manager:

  • Manages the daily operations of an First Horizon Bank's branch
  • Coaches branch team on financial operations as well as training them on seeking opportunities to deepen client relationships.
  • Assists in staffing a branch as well as continuing development of existing branch associates.
  • Maintain work flow and handle scheduling the Tellers.
  • Evaluation of employee’s performance and issuing of counseling when needed.
  • Determine and satisfy training needs and establishing performance plans.
  • Identify and refer customers to appropriate departments.
  • Generate cross sales and referrals to generate new business and additional services.
  • Promote bank products and further establish business relationships.
  • Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staff.
  • Open checking accounts, savings accounts, and provide all other deposit product services at the customer’s request.
  • Explain product benefits, changes, restrictions, requirements, and any other relevant product information to customers and staff.
  • Ensure proper control and maximum efficiency in the teller line.
  • Provide teller line support in order to keep the customer wait time to a minimum and customer service to a maximum.
  • Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, Traveler’s Cheques, Official Checks and Personal Money Orders through dual control.
  • Monitor the daily balancing and processing of ATM and night/lobby depositories, including the processing of all entries, servicing and required audits.
  • Alert staff of any suspected fraud, kiting, theft or other illegal activity.
  • Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
  • Assist Branch Manager in monitoring daily transactions including NSF, OD etc… and take appropriate action within the authority to maintain operations within established guide lines.
  • Monitor the daily teller cash limits through the branch cash balancing report to ensure that the total cash in the branch is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for teller with withdrawals/less cash authority.
  • Assist Tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
  • Perform branch cash audits as required.
  • Take loan applications for retail/small business loans as required.
  • Other duties may be assigned


Responsible for the overall direction, coordination, and evaluation of assigned employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

  • High school diploma or GED and 5 or more years of experience with a financial institution required or equivalent combination of education and experience
  • Teller and Relationship Banker experience preferred
  • 1-2 years of supervisory/management experience preferred.

Microsoft Office Suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc):
Not required


Keywords: First Horizon Bank, Bradenton , Assistant Branch Manager, Other , Bradenton, Florida

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