Customer Success Representative

Company: ID&C USA
Location: Bradenton
Posted on: May 10, 2022

Job Description:

ID&C, located in Bradenton, Florida is looking for a Customer Success Representative immediately. This is an exciting time to join the team as we are experiencing a strong period of growth for the business. ID&C is a leading provider of access control products and services to the global entertainment industry with some of the largest and best-known music festivals, resorts, conferences, and live event clients globally such as Bonnaroo, EDC, Marriott, Wyndham, Ritz Carlton, The Grammys, The Super Bowl and many more! This next chapter for ID&C presents an amazing opportunity for individuals with the right attitude and drive it takes to be part of a start-up team.
The Customer Service Representative position will be responsible for order transactions from receipt to delivery. Duties will include engaging with customers and internal partners daily via phone calls and emails, and order management of low-medium volume accounts. The ideal candidate will have a positive attitude, is detail oriented, can multi-task, and is a team player.We are looking for candidates who are detail oriented, proactive, and self-sufficient, coachable, and a team player. The ideal candidate would have a passion to grow their career and enjoys live event space with desire to work in the industry. Customer service experience via phone and email communication is a requirement.
Responsibilities

• Communication: with new, existing, and potential customers on a regular basis, directing them to the correct person or solution to enhance customer satisfaction via email, phone and chat.
• Professional front-line contact with ID&C customers/clients.
• Customer Service: ability to manage customer complaints and/or inquiries with professionalism and direct to appropriate team member if need be.
• Order Entry: Data entry for orders ready to be put onto the system as well as new orders from existing clients.
• Product Knowledge: high level of product knowledge after training.
• Grow Business: ability to work with existing customers for future orders as well as gain new business with upselling accounts.
• Interaction: work closely with Sales, Marketing, Logistics, and Operations team to ensure smooth customer experiences with orders.
  Qualifications
  • Customer service experience; via phone & email with strong written and verbal communication skills.
  • Self-motivated to work under his/her own initiative.
  • Must be in local area and able to commute to office daily.
  • Attention to detail and passion for providing excellence.
  • Ability to think outside the box for proactive solutions, organize, prioritize and handle multiple tasks.
    What we offerID&C operates within the Avery - North America division of CCL Industries Inc., a world leader in specialty label and packaging solutions for global corporations, small businesses, and consumers. Here in Bradenton, FL, we feature the best of both worlds-the culture of a
    • Competitive salary with company bonus plans for eligible members
    • Comprehensive benefit package including 401K with match, health, dental vision, paid life insurance and more.
    • Start-up company culture where every employee's contributions are realized in our results.
    • Generous Paid Time Off policy
    • A vibrant warehouse-style workspace located just off i75 and Sr 70 in Bradenton FL
      To learn more about our company, visit our website at www.idcband.com. When responding to this opportunity, please include your resume. We are proud to be an equal opportunity employer and provide a drug-free workplace.
      All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.
      Thank you for your interest and considering this opportunity! Please send resume when responding.

Keywords: ID&C USA, Bradenton , Customer Success Representative, Other , Bradenton, Florida