Gallery Host
Company: Lodgco Hospitality
Location: Bradenton
Posted on: July 31, 2022
Job Description:
Job DescriptionJOB SUMMARY: Responsible for serving guests at
the front desk while providing the highest level of services
possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
- Perform guest registrations (check ins & check outs), room
assignments, and special requests
- Understanding of daily hotel operations, policies, procedures,
and internal rules
- Knowledge of Brand's operating systems and Brand's customer
loyalty programs
- Familiar with guest rooms, locations, amenities, features, and
all other services offered
- Knowledge of room rates, packages, discounts, and
promotions
- Ensure proper credit when checking out guest(s) and handle late
charges accordingly
- Knowledge of cash handling and bank procedures to check out all
guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest
problems are resolved
- Knowledge about the city, local area, and attractions
- Utilize spare time for cleaning (i.e. front desk, back office,
common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to
take
- Operate safe deposit boxes OTHER DUTIES:Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
COMPETENCIES:
- Ability to learn quickly and work in a fast paced position with
constant guest interaction
- Communication both verbal and written
- Computer and telephone skills
- Must be able to multi-task
- Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND
EXPERIENCE
- Customer service experience is preferred ADDITIONAL ELIGIBILITY
QUALIFICATIONSSatisfactory criminal background screening required -
Valid driver's license with safe driving record may be required –
SUPERVISORY RESPONSBILITYThis position has no supervisory
responsibilities. PHYSICAL DEMANDSThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to verbally communicate, listen, stand for long periods of
time, ability to walk, kneel, stoop, bend, and lift up to 50
pounds. EXPECTED HOURS OF WORKThis position requires variable hours
based on the needs of the hotel including nights and weekends. EEO
STATEMENTIn accordance with all applicable local, state, and
federal laws, Lodgco is committed to a policy of nondiscrimination
and equal employment. This policy requires that all decisions
involving hiring, promotion, transfer, compensation, benefits,
training, discipline, and all other personnel practices and terms
or conditions of employment will be made without regard to race,
color, religion, sex, age, national origin, disability, genetic
information, height, weight, marital status, veteran status, sexual
orientation or any other protected characteristic under state,
federal, or local law. Lodgco also prohibits retaliation against
any employee because the employee has engaged in an activity that
is protected under state, federal, or local law.
Keywords: Lodgco Hospitality, Bradenton , Gallery Host, Other , Bradenton, Florida
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