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Supervisor, Site Operations

Company: Verra Mobility
Location: Bradenton
Posted on: November 26, 2022

Job Description:

Who we are...: Verra Mobility is a global leader in smart mobility. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.
The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrow's smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by what's right, and energized by what's next.
Position Overview: This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will be a self-starter who independently and successfully manages turn times and service levels with ever-changing customer business needs. The candidate must place great emphasis on high quality work paired with efficient production while also placing an emphasis on sustainable employee engagement. This position will report to the Operations Manager within Verra Mobility's Commercial Services division.
Essential Responsibilities:

* Leads a team of non-exempt employees; selection and hiring, providing work guidance, motivating, coaching, constructive feedback and informal and formal performance reviews
* Manages day-to-day business operations by monitoring incoming volumes to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
* Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
* Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
* Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
* Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
* Responsible for maintaining operational performance goals and monitoring KPIs
* Proactively research and analyze complex data to identify and resolve issues, make process improvement recommendations, and implement and monitor solutions.
* Increase process maturity by documenting business and operational processes for utilization in training and day-to-day work activities
* Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
* Perform other duties as assigned.
Qualifications:

* Bachelor's degree or equivalent work experience.
* At least two years of leadership experience in influencing others to measurable outcomes
* Ability to develop and successfully engage with employees
* Experience working with both internal and external customers preferred
* Strong analytical, problem solving, and decision-making skills
* Comfortable working in a fast paced, highly changing environment
* Ability to maintain professionalism and to work well with others
* Exceptional relationship building skills, both internal and external
* Strong verbal and written communication skills
* Quality driven with a strong attention to detail
* Ability to prioritize, multi-task and meet all assigned deadlines
* Strong computer skills using Microsoft Office (Especially Excel)
* General SQL knowledge
Aligned with Verra Mobility Values:

* Do What's Right - We're committed to doing the right thing for each other and for our customers - integrity is our DNA.
* Lead With Grace - We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
* Own It - We foster a culture of accountability and excellence, where going the extra mile is standard practice.
* Win Together - We are ambitious and like to win, but we know we win more when we include others and work together.
Location: 6015 31st Street,East,Suite 100, Bradenton, FL 34203

Location: 6015 31st Street,East,Suite 100, Bradenton, FL 34203

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year%58047475%

Keywords: Verra Mobility, Bradenton , Supervisor, Site Operations, Other , Bradenton, Florida

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