Yogurt Mountain Shift Lead

Company: Books A Million, Inc.
Location: Bradenton
Posted on: March 11, 2023

Job Description:

The Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

• Greet all guests in a smiling, friendly manner
• Provide a fast and friendly guest experience
• Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
• Maintain a clean and stocked yogurt and seating area
• Assist other team members and management with shift duties and store procedures
• Must comply and ensure compliance of Food and Safety requirements
• Responsible for supervision of team members and checklist execution during assigned shifts
• Provide follow-up to the Yogurt Mountain Manager on Team Member performance
• Assists in training and development of new and existing Team Members
• Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager
• Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
• Responsible for all cash transactions
• Must be able to work a flexible schedule, up to 40 hours per weekOperational Responsibilities
  • Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
  • Monitor the quality of the products served, as well as the quality of customer service
  • Train and develop associates and managers in all areas of the store
  • Order and maintain adequate stock levels
  • Maintain store standards to comply with policies, directives, and local Health Department codes
  • Ensure customer satisfaction on a daily basis
  • Ensure that all customers are greeted, invited back, and satisfied with their purchases
  • Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily

Keywords: Books A Million, Inc., Bradenton , Yogurt Mountain Shift Lead, Other , Bradenton, Florida