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Yogurt Mountain Shift Lead

Company: Books A Million, Inc.
Location: Bradenton
Posted on: March 11, 2023

Job Description:

The Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

  • Greet all guests in a smiling, friendly manner
  • Provide a fast and friendly guest experience
  • Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
  • Maintain a clean and stocked yogurt and seating area
  • Assist other team members and management with shift duties and store procedures
  • Must comply and ensure compliance of Food and Safety requirements
  • Responsible for supervision of team members and checklist execution during assigned shifts
  • Provide follow-up to the Yogurt Mountain Manager on Team Member performance
  • Assists in training and development of new and existing Team Members
  • Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager
  • Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
  • Responsible for all cash transactions
  • Must be able to work a flexible schedule, up to 40 hours per weekOperational Responsibilities
    • Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
    • Monitor the quality of the products served, as well as the quality of customer service
    • Train and develop associates and managers in all areas of the store
    • Order and maintain adequate stock levels
    • Maintain store standards to comply with policies, directives, and local Health Department codes
    • Ensure customer satisfaction on a daily basis
    • Ensure that all customers are greeted, invited back, and satisfied with their purchases
    • Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily

Keywords: Books A Million, Inc., Bradenton , Yogurt Mountain Shift Lead, Other , Bradenton, Florida

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