Yogurt Mountain Shift Lead
Company: Books A Million, Inc.
Location: Bradenton
Posted on: March 11, 2023
Job Description:
The Shift Leader is responsible for providing each customer with
the highest level of customer service and consistently focusing on
the total guest experience.
- Greet all guests in a smiling, friendly manner
- Provide a fast and friendly guest experience
- Provide a clean workplace which includes following various
cleaning checklists and following appropriate health and safety
standards
- Maintain a clean and stocked yogurt and seating area
- Assist other team members and management with shift duties and
store procedures
- Must comply and ensure compliance of Food and Safety
requirements
- Responsible for supervision of team members and checklist
execution during assigned shifts
- Provide follow-up to the Yogurt Mountain Manager on Team Member
performance
- Assists in training and development of new and existing Team
Members
- Responsible for executing orders and inventories and receiving,
as directed by the Yogurt Mountain Manager
- Ensure the store is prepared for inspections from home office
and the Yogurt Mountain Franchise Team
- Responsible for all cash transactions
- Must be able to work a flexible schedule, up to 40 hours per
weekOperational Responsibilities
- Maximize profits and customer service by operating the store in
adherence with all Yogurt Mountain policies and procedures
- Monitor the quality of the products served, as well as the
quality of customer service
- Train and develop associates and managers in all areas of the
store
- Order and maintain adequate stock levels
- Maintain store standards to comply with policies, directives,
and local Health Department codes
- Ensure customer satisfaction on a daily basis
- Ensure that all customers are greeted, invited back, and
satisfied with their purchases
- Maintain all aspects of the store's operational requirements in
order to ensure that exemplary customer service standards are
achieved daily
Keywords: Books A Million, Inc., Bradenton , Yogurt Mountain Shift Lead, Other , Bradenton, Florida
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