Front Desk Associate - No Nights/ No Weekends
Company: ChenMed
Location: Bradenton
Posted on: May 20, 2023
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Job Description:
We're unique. You should be, too.We're changing lives every day.
For both our patients and our team members. Are you innovative and
entrepreneurial minded? Is your work ethic and ambition off the
charts? Do you inspire others with your kindness and joy?We're
different than most primary care providers. We're rapidly expanding
and we need great people to join our team.The Care Facilitator is
one of a patient's first contact with our ChenMed family and, as
such, serves as a patient advocate delivering and providing
exceptional customer service. The incumbent in this role checks
patients in to and out of the medical clinic and provides basic
secretarial and administrative support. A successful Care
Facilitator possesses a strong commitment to providing superior
service and views every interaction as an opportunity to build a
trusting relationship with the patient.ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:* Interacts appropriately with patients and
records information while greeting, checking-in, checking-out or
scheduling appointments for patients. Conducts lobby checks to
ensure organization and cleanliness.* Serves as the gatekeeper for
PCP and Specialists schedules including, but not limited to
ensuring Top 40 patients are scheduled every 13 days.* Utilizes
computer equipment and programs to add new patient information,
prints out relevant forms for processing, schedule appointments,
respond to emails and generate New Patient packets. Ensures patient
contact and emergency contact information is accurately documented
in the system.* Conducts "love" calls, mails birthday and greeting
cards to patients commemorating special events.* Answers
telephones, takes detailed and accurate messages, and ensures
messages are directed to the appropriate individual.* Clearly
communicates information about ChenMed clinical personnel to
patients and other individuals.* Verifies patient insurance via
phone or website and collects any necessary copays for services.
Assists with scheduling follow-up and in-house Specialist referral
appointments, when necessary.* Escorts patients to exam rooms and
ensures their comfort and well-bring prior to leaving.* Acts as
HEDIS champion for the PCP by providing visibility of HEDIS needs
for scheduled patients. Reports on hospitalizations including HITS
census, ENS Ping, etc.* Presents patients with customer service
survey during check out and escalates if needed for immediate
service recovery.* Participates in daily and weekly huddles to
provide details on patients.* Regulates and monitors aspects of
transportation, including: Driver's lists/patients, medication
deliveries, grocery deliveries, driver's behavioral challenges,
scheduling and coordinating Uber/Lyft rides for patients.Other
responsibilities may include:* Maintains the confidentiality of
patients' personal information and medical records.* Reviews
patients' personal and appointment information for completeness and
accuracy.* Transmits correspondence by mail, email or fax.*
Performs other duties as assigned and modified at manager's
discretion.KNOWLEDGE, SKILLS AND ABILITIES:* Exceptional customer
service skills and passion for serving others* Working knowledge of
medical insurance and/or knowledge of electronic medical record EMR
systems* Knowledge of ChenMed Medical products, services,
standards, policies and procedures* Skilled in operating phones,
personal computers, software and other basic IT systems* Ability to
communicate with employees, patients and other individuals in a
professional and courteous manner* Detail-oriented to ensure
accuracy of reports and data* Outstanding verbal and written
communication skills* Demonstrated strong listening skills*
Positive and professional attitude* Knowledge of ChenMed Medical
products, services, standards, policies and procedures* Proficient
in Microsoft Office Suite products including Excel, Word and
Outlook* Ability and willingness to travel locally and regionally
up to 10% of the time* Spoken and written fluency in EnglishWe're
ChenMed and we're transforming healthcare for seniors and changing
America's healthcare for the better. Family-owned and
physician-led, our unique approach allows us to improve the health
and well-being of the populations we serve. We're growing rapidly
as we seek to rescue more and more seniors from inadequate health
care.ChenMed is changing lives for the people we serve and the
people we hire. With great compensation, comprehensive benefits,
career development and advancement opportunities and so much more,
our employees enjoy great work-life balance and opportunities to
grow. Join our team who make a difference in people's lives every
single day.EDUCATION AND EXPERIENCE CRITERIA:* High school diploma
or equivalent education required* Graduation from a nationally
accredited Medical Assistant program preferred* A minimum of 1 year
of work experience in a medical clinic or similar environment
required* BLS for Healthcare Providers preferred
Keywords: ChenMed, Bradenton , Front Desk Associate - No Nights/ No Weekends, Other , Bradenton, Florida
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