Patient Experience Specialist

Company: Centerstone
Location: Bradenton
Posted on: November 14, 2023

Job Description:

Patient Experience Specialist page is loaded Patient Experience Specialist Apply locations Bradenton, Florida time type Full time posted on Posted Yesterday job requisition id JR-019347 Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Job Description:ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for receiving referrals for all inpatient hospital services via direct phone line, fax machine, or email. Referrals are expected to be addressed promptly and followed up with despite the outcome.
• Coordinate admission process with Centerstone addiction and hospital teams as well as Access Center staff; explain insurance benefits and/or self-pay rates, and coordinate payment process with Finance team; arrange for transportation when appropriate. -
• Conduct assessments at admissions and during the course of treatment to determine what level of care is needed, using standard guidelines.
• Work efficiently with team members including case managers, nurses, therapists, physicians and residents to ensure patients are informed of treatment options should additional treatment be deemed appropriate.
• Maintain a welcoming and hospitable lobby area that enhances the patient experience, ensure latest marketing materials are stocked and available.
• Proactively track beds, discharges, and market facilities via phone and email to fill vacancies.
• Track referrals, evaluate trends, and make recommendations to marketing team.
• Manage project flow and provide updates accordingly. -
• Brainstorm out of the box solutions for day-to-day challenges.KNOWLEDGE, SKILLS & ABILITIES
  • Effectively communicate via written, verbal, in person and virtual methods.
  • Exceptional customer service skills
  • Strong desire to enhance the patient experience
  • Ability to collaborate with cross-functional teams and develop/maintain strong working relationships with staff, teammates, colleagues
  • Proficient in Microsoft Office suite
  • Experience using EMR
  • Multi-tasking, time management, self-motivated, independent, and can work well with teamsQUALIFICATIONSEducation Level Bachelor's degree in Human Services, Business or related field or three or more years relevant work experience in health care, customer service, insurance authorizations, or sales.Years of Experience Without a Bachelor's degree, three years of relevant work experience is required. Certification/Licensure - N/APHYSICAL REQUIREMENTSStanding - 6%Sitting - 90%Squatting - 1%Kneeling - 1%Bending - 1%Driving - 1%Lifting (up to 25 lbs)- OccasionalDISCLAIMERThe duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.Time Type:Full timeEntry Pay Range:$18.36--$22.90Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
    • Medical, dental, and vision health coverage
    • Flexible Spending and Health Savings Accounts
    • 403b retirement plan with company match
    • Paid time off and ten paid holidays
    • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
    • Diversity, Equity, and Inclusion employee resource groups
    • Continuing education opportunities
    • Employee Assistance ProgramCenterstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion. Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed. About Us Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children's services and employee assistance programs. Centerstone's Research Institute provides guidance through
      research and technology, leveraging the best practices for use in all our communities. Centerstone's Foundation secures philanthropic resources to support the work and mission of delivering care that changes people's lives.
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Keywords: Centerstone, Bradenton , Patient Experience Specialist, Other , Bradenton, Florida