RealPage IT System AAdministrator
Company: The Mahaffey Apartment Company
Location: Saint Petersburg
Posted on: May 9, 2024
|
|
Job Description:
REALPAGE IT SYSTEM ADMINISTRATORReports to: IT Director FLSA
Status: Full-Time, ExemptPOSITION OVERVIEWThe RealPage IT System
Administrator will provide overall administration, troubleshooting,
and technical support for the Companys multiple property management
software applications at the corporate and property levels. They
will develop strategies to address complex technical and business
challenges, contributing significantly to systems analysis,
development, training, and implementation. As a pivotal member of
the Operations group, the RealPage IT System Administrator will
support evolving business needs and associated enhancements from
inception to completion.ESSENTIAL JOB FUNCTIONS AND
RESPONSIBILITIESServes as the departments subject matter expert,
providing assistance to staff with software-related issues for
RealPages suite of products, such as, but not limited to, OneSite,
Utility Management, Financial & Accounting, Facilities, and Knock.A
thorough understanding of the RealPage suite of products, including
their settings and a wide array of configurations tailored to suit
our companys needs.Ensure all items are 'ticketed' in the Helpdesk
system, allocate all incoming requests to the team, prioritize
actions, monitor team resources, and can identify and permanently
resolve recurring issues.Identify and resolve software errors by
conducting diagnostics, documenting issues and solutions, and
evaluating their impact. Coordinate with company liaisons or
RealPage Support to effectively address and rectify software
issues.Develops and delivers comprehensive technical documentation
outlining operational processes that affect the utilization of
RealPage suite of products.Designs and tailors technology training
sessions and instructional materials (virtual and
instructor-led).Provides documentation and technical specifications
to support the planning and implementing new software products,
features, and upgrades.Works closely with stakeholders across the
company to continuously improve the system functionality, content,
and related processes.Tracks and measures employee progress and
effectiveness of training programs.Develops and updates tools and
reports for ongoing access to learning information.Recommends
consistency in operational business practices related to software
systems in partnership with the internal IT Department.Performs
other duties as required.KNOWLEDGE, SKILL AND ABILITIESBachelors
degree in computer science, Information Technology, or System
Administration and a minimum five (5) years of experience as a
superuser of RealPage Unified Platform or a combination of
education and experience.Advanced knowledge of RealPage products
and services is required.A minimum of five (5) years of experience
managing complex multi-disciplinary processes.Remote work may be
available.Ability to meet tight deadlines and function effectively
in a complex organizational environment demanding a high energy
level, discretion, and flexibility.An advanced understanding of
property management is required at both corporate and property
levels.Ability to work closely with all levels of the organization
and elicit cooperation from various sources, including upper
management, clients, and other departments.Ability to work
independently and as part of a team.Outstanding verbal and written
communication skills, specializing in technical writing,
documentation, and follow-up.Excellent presentation skills.Must be
able to multi-task and work in a high-paced and deadline-driven
environment.Flexible and capable of successfully managing
change.Detailed-oriented and skilled in completing multiple tasks
within desired timelines.Excellent analytical abilities to grasp
the key points from complicated details.Extensive customer service
experience is required.PHYSICAL DEMANDSThe physical demands
described here are representative of those that must be met by an
employee to successfully preform the essential job functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is
continually required to:Stand, walk, sit, use hands and fingers to
handle, feel or grip, and reach with hands and arms while
performing standard office duties.Occasionally lift and/or move up
to 40 lbs.Frequently use common office equipment, telephone,
computer, keyboard, mouse, copier/scanner, and variety of different
technology applications on a desktop or laptop.Must have a valid
Drivers License and ability to travel.POSITION SPECIFICS &
BENEFITSFull-time position. Some flexibility required.96 hours PTO
accrued each year for first two years of service136 hours of PTO
each year after two years and above176 hours of PTO accrued each
year after 7 years of serviceHealth/Dental/Vision/Life Insurance
available after 30-day waiting period401k option with 3%
ContributionClear background required90-day probationary
periodDISCLAIMERMahaffey Apartment Company, The Carlton, and
Carlton Arms Properties are Equal Opportunity Employers. In
compliance with the Americans with Disabilities Act, Mahaffey
Apartment Company will provide reasonable accommodations to
qualified individuals with disabilities and encourages both
prospective and current employees to discuss potential
accommodations with the employer.The above information on this
description has been designed to indicate the general nature and
level of work performed by employees. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Management reserves the right to add to or modify the
duties and/or responsibilities of the RealPage IT System
Administrator position at any time.by Jobble
Keywords: The Mahaffey Apartment Company, Bradenton , RealPage IT System AAdministrator, Other , Saint Petersburg, Florida
Click
here to apply!
|