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Customer Care Representative

Company: Kelly Services
Location: Bradenton
Posted on: February 5, 2019

Job Description:

Job Description

Kelly Services is actively looking for a long term temporary Customer Care Associate working in Bradenton.

Will be responding to all inbound customer communications using phone, mail, email or live chat. Make outbound customer communications as necessary. Generate sales, resolve customer verbal and written inquiries and E-Commerce marketplace fulfillment efforts.

Call Center support hours (Monday- Saturday 9:00 am - 9:00 pm; Sunday 10:00 am - 8:00 pm). Must be able to work 30 hours within these times and flexible to work weekends.

Physical Demands:

Use a computer and phone 100% of the day.

Stand for up to 10% of the day.

Ability to lift up to 5 pounds

Requirements

Qualifications:

Flexible work schedule (availability to work day shift, mid-shift and/or night shift to include nights, weekends including some retail holidays).

High school diploma or equivalent.

Capable of learning new technology applications.

Proficient in keyboarding and computer skills using multiple software applications simultaneously.

Work experience in retailing or inbound call center a plus.

Must possess excellent written and verbal communication skills.

Must handle conflict resolution calmly and effectively.

Proficient in Microsoft Outlook, Word and Excel.

Must pass math skills test.

Keen ability to multi-task in a fast paced work environment.

Fluent in English; bilingual a plus.

Must pass US background check and drug screening.

Must work be able to work on certain holidays.
About

Kelly Services--

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Bradenton , Customer Care Representative, Other , Bradenton, Florida

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