Entry Level Sales Support Representative - HIRING ASAP

Company: IMMEDIATE START!
Location: Bradenton
Posted on: January 15, 2022

Job Description:

What does a Sales Support Representative do?
A Sales Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Sales Support Representatives are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Sales Support Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these Sales Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Sales Support Representative Responsibilities:
Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Job Requirements:
Sales Support Representative Requirements:
Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

High school degree

Keywords: IMMEDIATE START!, Bradenton , Entry Level Sales Support Representative - HIRING ASAP, Sales , Bradenton, Florida