Front Desk Agent / Courtyard by Marriot Riverfront

Company: Courtyard by Marriott Bradenton Riverfront
Location: Bradenton
Posted on: May 24, 2023

Job Description:

We at the Courtyard by Marriott in Bradenton Riverfront believe heartfelt, customer service make people's lives better. Especially the people who work here. We are one of the top hotels in Bradenton, FL located on Manatee River, providing guests with a picturesque location surrounded by a host of destinations.


*Position Summary:*


*MUST WORK WEEKENDS! *


* Assist guests with arrival and departure from hotel, while providing the guest with excellent guest service. Greet customers immediately and with a friendly and sincere welcome.

* Reconciles and completes all daily front desk work.

* Welcome the guests, register them in the computer system, anticipate the needs of guests in a friendly and professional manner.

* Inform the guest about the property and it's amenities in detail.

* Answering phones in a professional, yet friendly manner, willing to assist guest needs as they arise.

* Ability to stand for continuous periods of time.

* Some nights required for Night Audit shifts.

* Other reasonable duties as assigned.

* Demonstrates the ability to show tact, courtesy and diplomacy in difficult situations.

* Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.

* Display a high degree of professionalism at all times.

* Assist in the delivery of Housekeeping items as needed.


*Education: *High school education or GED plus 2 years' administrative hotel front desk experience or equivalent combination of education and experience that provides the skills, knowledge, and ability.


*Experience: *Minimum of 2 years' hotel/resort experience at the front desk, or night audit is *preferred* or other hospitality guest service experience.


*Hours required: *Scheduled days and time vary based on hotel needs. Must be able to work weekends.


* Ability to verbally communicate with guests.

* Able to handle cash or credit card transactions.

* Proficiency with computers including Microsoft Office and Outlook applications. General office equipment and cash register knowledge.

* Able to stand and walk for prolonged periods.

* Able to work in a team and be detail oriented


Job Type: Full-time


Pay: $15.00 per hour


Benefits:

* Dental insurance

* Employee discount

* Health insurance

* Vision insurance

Schedule:

* Holidays

* Monday to Friday

* Weekend availability




Ability to commute/relocate:

* Bradenton, FL 34205: Reliably commute or planning to relocate before starting work (Preferred)


Application Question(s):

* Can you work weekends?


Education:

* High school or equivalent (Preferred)


Experience:

* Front desk: 1 year (Preferred)



Work Location: In person

Keywords: Courtyard by Marriott Bradenton Riverfront, Bradenton , Front Desk Agent / Courtyard by Marriot Riverfront, Sales , Bradenton, Florida