Guest Reception Agent - On Call - The Ritz-Carlton, Sarasota - (19168190)
Company: Marriott International, Inc.
Posted on: December 2, 2019
Guest Reception Agent - On Call At more than 80 award-winning
properties worldwide, The Ritz-Carlton Ladies and Gentlemen create
experiences so exceptional that long after a guest stays with us,
the experience stays with them. As the premier worldwide provider
of luxury experiences, we set the standard for rare and special
luxury service the world over. We invite you to explore The
Ritz-Carlton. The Ritz-Carlton, Sarasota, located at 1111
Ritz-Carlton Drive, Sarasota, Florida, 34236 currently has the
following opportunity: Guest Reception Agent - On Call(19168190) :
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs
and determine appropriate room type. Verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests'' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. We
invite you to learn more about this position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - Bradenton, Florida; Fort Myers, Florida The Ritz-Carlton
is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. The Ritz-Carlton
does not discriminate on the basis of disability, veteran status or
any other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Bradenton , Guest Reception Agent - On Call - The Ritz-Carlton, Sarasota - (19168190), Sales , Bradenton, Florida
Didn't find what you're looking for? Search again!